Extended Warranty

Extended Warranty

We provide extended services on top of the standard vendor warranty support to ensure fast problem resolution and improved customer satisfaction. The extended support includes:

 

  • Fast Expert Support. All requests are directed to Telelink's Customer Service Center.
  • Multilingual Support. Bulgarian and English speaking support engineers. 
  • 24x7x365 Availability. Coverage of all time zones.
  • Remote Localization of Faults. Faults can be localized remotely through the usage of state-of-the-art systems.
  • Faults Resolutions. Resulting from equipment manufacturing defects or features inconsistency.
  • L3 Escalation to Vendor Support. If the faults cannot be resolved within the agreed SLA.
  • Rapid Hardware Replacement. Flexible hardware replacement options, including 2-hour, 4-hour, and next-business day (NBD) advance replacement.
  • Ongoing Operating System and Firmware Updates. Covered by the customer's purchased license set and software subscription.
  • Onsite Support Option. A certified Telelink field engineer will travel to your location to replace failed hardware under the optional on-site support.
  • Incident Management. The customer receives access to incident tracking tool.